Privacy Policy for GymHive

1. Introduction

Welcome to GymHive, a comprehensive gym management application developed and operated by Nanosoft Global (Pvt) Ltd. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application GymHive (the "App"). Please read this privacy policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you register for the App, including:

• Account Information: Username, password, email address, full name
• Contact Information: Phone number, address
• Profile Information: Date of birth, gender, profile photo
• Identification: National ID number (for member verification)

2.2 Health and Fitness Data

To provide our fitness management services, we collect:

• Body Measurements: Weight, height, body measurements (chest, waist, hips, etc.)
• Fitness Progress: Workout completion, exercise logs, training history
• Nutrition Data: Assigned meal plans, dietary preferences
• Transformation Photos: Before and after photos you choose to upload
• Health Questionnaire: Medical history, fitness goals, health conditions

2.3 Financial Information

• Payment Records: Payment history, subscription details, payment amounts
• Membership Information: Subscription plans, payment status, renewal dates
• Transaction Data: Addon purchases, service payments

Note: We do not store credit card or banking details. Payment processing is handled by secure third-party payment processors.

2.4 Usage and Activity Data

• Attendance Records: Gym check-in/check-out times, visit frequency
• App Usage: Features accessed, time spent in app, interaction patterns
• Device Information: Device type, operating system, app version
• Access Logs: Login times, IP addresses, session duration

2.5 Location Data

• We may collect location data when you use features like gym check-in or door access control
• Location services can be disabled in your device settings

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Provide gym management services
• Process membership subscriptions and payments
• Assign and track workout and meal plans
• Monitor fitness progress and achievements
• Manage gym access and attendance

3.2 Communication

• Send membership renewal reminders
• Notify about payment due dates
• Provide workout and meal plan updates
• Send important service announcements
• Respond to your inquiries and support requests

3.3 Improvement and Analytics

• Analyze app usage to improve functionality
• Understand user preferences and behavior
• Develop new features and services
• Troubleshoot technical issues
• Generate aggregated statistics (anonymized)

3.4 Security and Compliance

• Prevent fraud and unauthorized access
• Enforce our terms and conditions
• Comply with legal obligations
• Protect the rights and safety of users

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Gym/Fitness Center

• Your gym administrators and trainers can access your profile, fitness data, and progress
• This is necessary to provide personalized training and management services
• Gym staff are bound by confidentiality obligations

4.2 Service Providers

• Cloud Hosting: Secure data storage and backup services
• Payment Processors: To process membership and service payments
• Analytics Services: To understand app usage (anonymized data)
• Communication Services: Email and notification delivery

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our legal rights
• Prevention of fraud or illegal activities
• Emergency situations involving safety

4.4 Business Transfers

• In the event of a merger, acquisition, or sale of assets, your information may be transferred
• You will be notified of any such change in ownership

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest
• Authentication: Secure login with password protection and session management
• Access Controls: Restricted access to personal data on a need-to-know basis
• Regular Backups: Automated backups to prevent data loss
• Security Monitoring: Continuous monitoring for suspicious activities
• Regular Updates: Security patches and updates applied promptly

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

• We retain your personal information for as long as your account is active
• After account deletion, we may retain certain information for legal and business purposes
• Financial records are retained as required by law (typically 7 years)
• Anonymized data may be retained indefinitely for analytics
• You can request data deletion at any time (subject to legal requirements)

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal data
• Export your data in a portable format
• View your data within the app at any time

7.2 Correction and Update

• Update your profile information in the app
• Correct inaccurate or incomplete data
• Request assistance from support for complex updates

7.3 Deletion

• Request deletion of your account and personal data
• Delete specific data items (photos, measurements, etc.)
• Note: Some data may be retained for legal compliance

7.4 Opt-Out

• Disable push notifications in app settings
• Unsubscribe from marketing emails
• Disable location services in device settings

7.5 Data Restriction

• Request restriction of data processing
• Object to certain data uses

8. Children's Privacy

• GymHive is not intended for children under 13 years of age
• We do not knowingly collect information from children under 13
• If we discover we have collected data from a child under 13, we will delete it promptly
• Parents/guardians should supervise minors' use of the app

9. International Data Transfers

• Your information may be transferred to and stored on servers in different countries
• We ensure appropriate safeguards are in place for international transfers
• By using the App, you consent to such transfers

10. Third-Party Links and Services

• The App may contain links to third-party websites or services
• We are not responsible for the privacy practices of third parties
• We encourage you to review their privacy policies

11. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time
• Changes will be posted in the App with an updated "Last Updated" date
• Significant changes will be notified via email or in-app notification
• Continued use of the App after changes constitutes acceptance

12. Your Consent

By using GymHive, you consent to:

• The collection and use of your information as described in this Privacy Policy
• The sharing of your information with your gym/fitness center
• The processing of your health and fitness data
• The use of cookies and similar technologies

13. Contact Us

14. Governing Law

This Privacy Policy is governed by the laws of Sri Lanka. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Sri Lanka.

15. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at:

Email: [email protected]